Refund policy

Please note that all sales are final. However, if you are not fully satisfied with your purchase, we offer a unique refund option: you may keep the product, and we will issue a refund of 50% of the purchase price. This allows you to enjoy the product while still receiving partial reimbursement. However, if the product is not opened in any way, you are eligible for a full refund.

To start a refund, you can contact us at avunoabusiness@gmail.com. Please note that an email will need to be sent before your refund can be processed. We will provide you with return address details if appropriate by email.

You can always contact us for any refund question at avunoabusiness@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.